Your problems are ours to solve.

If you have a question not answered below,

​please email us at:

How can we support you?
 

support@safesheltercollaborative.org

 
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Getting  Started

You've attended an orientation and set up your account on SafeShelter Online.

Now's the time to get comfortable with SafeShelter Online and determine who is responsible for managing it. Here are some suggestions on where to start.


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Preparing Your Organization To Use SafeNight (PDF)

​Helpful tips on topics to discuss and consider before you start using SafeNight.

Activating Your Account

Before you can access your SSC account you must activate it. You should have received an email with a link to get started.
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Watch this video to see the first steps you need to take to start using the Safe Shelter Collaborative at your agency.

Setting Up Notifications

A key part of using the Safe Shelter Collaborative is first indicating how your agency should be notified for referrals.
 
Watch this video to see how easy it is--and quick!--to enter or edit your contact preferences for client referrals.
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Adding Another User 

When you use the SSC to locate shelter, it's important to have more than one staff person who can send requests and receive referrals. 
 
Add another user so when you're on vacation, sick, or aren't available, your coworker can respond to referrals and make requests. 
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Turnover Happens

When you've hired a new staff member, or staff need to refresh their skills, use these helpful resources to get up to speed. Key information includes an introduction and how to set up an account.

Free Human Trafficking Awareness Courses 

Members and supporters of the Safe Shelter Collaborative are teaching free and online courses for the general public and for the food services and hospitality industries at Stanford online.
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Share with your staff, supporters, and constituents!

Valuable Resources From NNEDV

The National Network to End Domestic Violence (NNEDV) is a social change organization that works tirelessly to end domestic violence. NNEDV publishes an impressive library of resources for domestic violence agencies on their web site.

Frequently Asked Questions

When we receive a question about the Safe Shelter Collaborative, we make sure to include it here. If you can't find an answer you seek, please get in touch.
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Using Hotels

 

For some agencies, hotels are a critical piece of providing emergency shelter. Learn how to include them in the services you provide.

Tips From The Domestic Violence Agencies

This handy resource includes quotes and tips from domestic violence agencies on using hotels for emergency shelter. Any type of agency or shelter that uses or wants to begin using hotels can benefit from this information.

Safety Considerations When Using Hotels

This handy resource includes quotes and tips from domestic violence agencies on using hotels for emergency shelter.

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Building Relationships With Hotels And Motels 

Learn how the Carr P Collins Center in Dallas, TX--an SSC member--developed a relationship with local hotels to provide emergency shelter.
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This recording of a live webinar lasts 60 minutes. Watch as much as you can!
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Use a member agency's forms (from A New Leaf in Mesa, AZ)

 

Responsibility form

Use this to share the rules clients must agree to and confirm by signing.

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Hotel Information Sheet

Use this to record hotel and client information.

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Blank Hotel Voucher

Use this to spell out the agreement between the client and the hotel.

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Intake Checklist

Use this during intake to record client information and share program resources.

 
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Getting the word out

Need some intro text like: there are great ways to engage your donors and users.

Promote, Invite, and Thank

Use these samples to promote your membership in the SSC, invite agencies in your network, and to thank your generous donors for supporting your organization.
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Copy and paste for your newsletters, press releases, web site, emails, and other outreach communications.

Building Your Donor Base (archived webinar)

Learn how to develop a base of donors to support your work and requests made via the SafeNight app. Hear practical tips from an agency whose supporters use the SafeNight app to fund hotel stays.

Newsletter Archives

Find out what we've thought about by reading a past newsletter. If you'd like to receive future newsletters, please sign up.

Social Media Samples (on the SafeNight web site)

Visit the Share page to find tweets and Facebook posts you can use or modify. Follow SafeNightapp on Twitter and retweet relevant tweets. Friend Caravan Studios on Facebook to learn of new ways we're talking about SafeNight and growing the SafeNight community.

SafeNight PowerPoint Presentation (PPT) 

Use this presentation to share SafeNight with supporters and staff who need to know about this new service at your organization.

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Giving Tuesday Resources 

Giving Tuesday is an annual online event each year that is a perfect day to engage your community around supporting your agency via the SafeNight app. Use images and social media samples for your outreach.

Keeping Your SafeNight Donors Engaged (PDF)

Helpful tips on organizing donor information and recruiting new supporters.

Expand Your Reach Using Social Media

This Top 10 List of tips can help you use social media to engage new supporters.

SafeNight App Video (2 min video)

Consider sharing this video of the SafeNight mobile app with your donors as an outreach tool. This video shows the app in action, from completing a user profile to making a donation, everything a potential donor will do when using SafeNight.

SafeNight Flyers, Posters, and Palm Cards (On SafeNight website) 

Print these materials to share with donors, hand out at events, and let people know your agency is using SafeNight to fund safe alternative shelter.

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Using the SafeNight App

Send donors to SafeNightapp.org

Make sure you send your supporters to SafeNightapp.org so they can download the app and start responding to your requests.

Messaging you can use to promote SafeNight

Cut, paste, use, and be inspired by these key points about the SafeNight app.
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Promoting SafeNight to your supporters

Use these tips to plan where and how you might promote SafeNight to your supporters.

Preparing your organization to use SafeNight

Here are some tips on what to consider as you begin engaging supporters using the SafeNight app.
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Support, Always!

 
Lea Policoff, Program Director, is eager to help answer any questions, provide resources, or listen to feedback about the Safe Shelter Collaborative. You can reach her at support@safesheltercollaborative.org