top of page
Assembly Hall

You’re a member! Now what?

You attended the launch event and you’ve signed in to your new account and you have questions. Or maybe you’d just like some assurance. We’ve got you covered.

First: if your organization hasn’t yet completed the application or signed the agreement, you won’t yet have a login. Please contact to find out the status of your application.

Second: if you forgot your password, click the “Forgot Password?” link at and you’re good to go.


Look here to get started.

Be sure to also familiarize yourself with the Support area of for more information and assistance.

1. Can I use my test account after the launch event?

Yes, for 24 hours after the launch event. Any test requests you make are not real or live and will not be sent to sheltering agencies. To send a real shelter request, you must activate your account and log in at

2. How do I log in to my real account?

You should have received an activation link to your email after the launch. Please click the activation link and choose a password to activate your account. If you do not see an activation link, check your spam folder. The email might have been blocked by your agency’s firewall. Please contact if you need help.

3. Where do I log in to send requests or respond to requests? is where you access your account to send shelter requests, respond to shelter requests, or send SafeNight hotel funding requests.

4. How do I add other users to our agency’s account?

If you are the administrator, please go to and click on My Account at the top of the page. Then, scroll to the bottom of that page, and you will see an option to add users. Or, if you prefer, please email with the name(s) and email (s) of whomever you need to add to the account, and we can add them for you.

5.Are group logins possible?

Yes. Please email for a conversation about how a group login might be the right setup for your organization.

Support, Always!

We are eager to help answer any questions, provide resources, or listen to feedback about the Safe Shelter Collaborative. You can reach us at
bottom of page